This guide provides an overview of the service to assist our Customer Service Team in addressing customer inquiries effectively for Core+ Subscriptions
CORE+ Subscription Service
CORE+ is Materials Market's subscription service designed to offer customers enhanced benefits, including free delivery, exclusive discounts, and dedicated support. This guide provides an overview of the service to assist our Customer Service Team in addressing customer inquiries effectively.
Key Features of CORE+
- Free Delivery: Subscribers enjoy free delivery on all core range products, regardless of order size. Products eligible for free delivery are marked with a specific badge on our website.
- Exclusive Discounts: Members receive access to subscriber-only prices and deals, ensuring they get the best value on materials.
- Dedicated Account Manager: Each subscriber is assigned a dedicated account manager to assist with orders, provide advice, and ensure a smooth ordering process.
Upcoming Features
Materials Market plans to introduce additional benefits for CORE+ members, including:
- Live Order Tracking: Real-time updates on order status and delivery times.
- Detailed Supplier Information: Insights into supplier ratings, availability, and reliability.
- Loyalty Rewards & Cashback: Opportunities to earn rewards and cashback on purchases.
- Stock Alerts: Notifications when high-demand or rare items become available.
- AM/PM Delivery Options: Flexible delivery scheduling to better suit customer needs.
Subscription Flexibility
Subscribers can pause or cancel their CORE+ membership at any time, offering flexibility without long-term commitments.
Subscription Process
- Sign-Up: Customers can join CORE+ for £19 per month. Upon signing up, they immediately unlock all membership benefits.
- Ordering: Members can place orders through the Materials Market website, enjoying free delivery on eligible products and access to exclusive discounts.
- Support: For assistance, subscribers can reach out to their dedicated account manager or contact our customer service team.
Customer Service Protocols
- Inquiries About CORE+: Provide detailed information about the benefits, upcoming features, and flexibility of the subscription.
- Subscription Management: Assist customers with signing up, pausing, or canceling their subscriptions as requested.
- Issue Resolution: For any issues related to CORE+ benefits, such as delivery concerns or discount discrepancies, collaborate with the assigned account manager to resolve them promptly.