Delivery groups categorise products based on their supply chains, ensuring efficient delivery and correct pricing. Each product in an order belongs to a specific delivery group, which determines which suppliers are notified and how delivery charges are calculated.
Why Do Delivery Groups Matter?
- Different Supply Chains: Not all suppliers offer the same products. Delivery groups help match suppliers to relevant parts of each order.
- Delivery Costs: Delivery charges are based on product type, supplier, order value, and delivery location.
- Supplier Location & Reach: Some suppliers distribute nationally, while others operate regionally.
Types of Delivery Groups
Each delivery group is assigned a letter (A–H) based on material type and supply chain:
|
Delivery Group |
Products Covered |
|
A |
Insulation, plasterboard, drylining products |
|
B |
Timber, sheet materials, doors, joinery, gardens & landscaping |
|
D |
SuperFoil and YBS insulation products |
|
F |
Screws, fixings, adhesives, sealants |
|
G / H |
Specialty insulation (e.g., CozyWool, SheepWool Loft Insulation) |
Example:
- 100mm Recticel PIR Board → Group A → Suppliers: insulation & drylining distributors
- Timber Batten → Group B → Suppliers: timber merchants
Each order can contain multiple delivery groups. These are typically split into separate supplier-managed orders at checkout.
How Delivery Charges Work
Delivery Areas
- Standard charges apply to mainland UK excluding: AB, CF, DD, DG, KW, IV, LA, LD, LL, NP, PA, PH, SA, SY.
- If your postcode is in one of these areas, we’ll contact you before processing your order to confirm any additional delivery charges.
- No deliveries are available outside the UK mainland.
Standard (Nationwide) Delivery Charges
|
Product Type |
Order Value |
Delivery Charge |
|
Core Products |
Under £300 ex. VAT |
£20 ex. VAT |
|
Over £300 ex. VAT |
FREE |
|
|
Insulation, Plasterboard & Drylining |
Under £350 ex. VAT |
£35 ex. VAT |
|
Over £350 ex. VAT |
FREE |
|
|
Timber & Sheet, Joinery, Landscaping |
Under £300 ex. VAT |
£10 ex. VAT |
|
Over £300 ex. VAT |
FREE |
|
|
Screws, Fixings, Adhesives & Sealants |
Under £50 ex. VAT |
£5.00 ex. VAT |
|
Over £50 ex. VAT |
FREE |
Core Delivery Charges: Apply only when all products with equivalents are accepted as such. If even one product cannot be substituted, the order is ineligible.
Express Delivery Charges
|
Product Type |
Order Value |
Delivery Charge |
|
Insulation & Plasterboard |
Under £400 ex. VAT |
£50 ex. VAT |
|
Over £400 ex. VAT |
£35 ex. VAT |
|
|
Timber & Sheet, Joinery, Landscaping |
Under £300 ex. VAT |
£50 ex. VAT |
|
Over £300 ex. VAT |
£35 ex. VAT |
- Express = Next-Day Delivery.
- Orders must be placed before 2pm on a working day to qualify.
- Only select products and postcodes are eligible (marked on product pages and in checkout).
Important Delivery Terms
- Orders may be split if items come from different suppliers.
- Delivery dates are not guaranteed; we will notify you of any changes.
- All deliveries are kerbside and require an adult present.
- Restricted access (e.g., narrow roads, red routes) must be disclosed in advance.
- If access requires a specialist vehicle (e.g., hiab), extra charges may apply.
- Missed or failed deliveries due to restricted access may incur charges.
Using Delivery Groups to Upsell
If an order is just below a free delivery threshold, suggest adding products to save on shipping and increase value.
Example: A customer orders £340 worth of insulation – recommend £10 more to get free delivery (£350+).
Key Takeaways
✔ Delivery groups ensure accurate supplier routing.
✔ Delivery costs vary by product, value, and location.
✔ Express delivery is available on select products.
✔ Use upselling to help customers qualify for free delivery.
✔ Refer to the Delivery Information Page for the most current terms.